Customer Service Managing Supervisor

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Title:

Customer Service Managing Supervisor

Location:

Scarborough, ON 

Employment Type:

Full Time, Permanent

Salary:

$41.00 per hour

Job Description:

Airs Powder Coating Inc.
10 Melford Dr, Scarborough, ON M1B 2G1
Position: Customer Service Managing Supervisor
Salary: $41.00 per hour
Working location: Scarborough, Ontario
Working hours: full-time 35 hours per week, 52 weeks per annum
The Customer Service Managing Supervisor will be planning and managing the customer service department. This involves daily decision-making, planning, human resources management, as well as suggestions on customer service improvements.
Responsibilities:
  • Plan, organize, direct, control and evaluate day-to-day customer service activities
  • Develop customer service policies, procedures and standards as required
  • Maintain accurate records and document customer service actions and discussions
  • Develop goals and report progress to senior management
  • Plan and oversee the department’s budget and expenditures adhere to company policies
  • Develop and execute strategic plans to improve customer service, follow up with customer requests, and resolve customer complaints
  • Conduct market research to identify industry’s developments, determine customer demand, potential sales volumes, and effect of competitors' operations on sales
  • Participate in sales and marketing planning by inputting market trends and customer feedbacks
  • Coordinate activities across internal functions as needed
  • Recruit, train and coach staff involved working in customer service process

Job Requirements:

  • College’s diploma in business, management, or a related field
  • 5 years of experience working in customer service management or a similar position
  • Proven knowledge and experience in customer service management
  • Proficient computer skills
  • Superior mentoring and coaching skills
  • Strong communication skills
  • Strong work ethic and positive team attitude
  • Strengths in problem solving, ability to work in a deadline-driven work environment
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Company Info
Airs Powder Coating Inc.
Scarborough, Canada

Company Profile